St Bartholomew's Hospital

St Bartholomew's Hospital 2018-07-08 Person 5 5 0

Although the hospital is vast the relationships between its professionals, at all levels, is effective, good-natured (even under stress) and performed to the patient's (to this patient's) best interests. Hands-on activities are calm and clearly carried out. interraction with patients is outstandingly good and fully humanised, not just checking levels. Most of all, the nurses, all genders, at all levels, bring idiosyncratic degrees of grace and humour to their great tasks. A thousand thanks!

St Bartholomew's Hospital 2018-07-08 Person 5 5 0

Food was better than expected, as good as any hotel.

St Bartholomew's Hospital 2018-06-27 Person 5 5 0

I would like to thank Professor David Wald for seeing me today and for his care and careful explanation about my treatment options and further management. I felt cared for, respected, safe and I fully trusted him. My ECHO technician (unfortunately cannot remember his name) was extremely kind and conducted the examination with care, patience and diligence. All other staff members who looked after me today (nurses, nursing assistants and ECG technician) were professional and excellent. I felt I was in good hands and today's experience will help me on my cardiology journey. Thank you all Mrs Zofia Dziadzio

St Bartholomew's Hospital 2018-06-26 Person 3 5 0

Consultant forgot blood test form, I 've rung 3 times and left various messages, no response, no blood test form. My gp can't give as unless its from Barts a component of bloods aren't checked locally!

St Bartholomew's Hospital 2018-06-06 Person 5 5 0

Thi was the first time i have had to visit a Cardiac unit so was very pleased witht he care and help i received and i felt i could ask anything as nothing was too much trouble. They kept me informed of every step of the procedure so knew what to expect.

St Bartholomew's Hospital 2018-06-01 Person 4 5 0

The clinical care was outstandingly good and clearly a very good team in the cardiac unit. There were, however, several areas of concern in the hospital, most of which would be easily remediable -- (a) The exits for the hospital are very poorly indicated, and they often look similar to doors from other departments etc. Working throughout my life with the visually impaired, I can say that there is no way that such a person would be able to find them. (b) We were surprised that the stairs are hard to locate in the KGV building, and also that they are not usable by the public. Not only is the exercise better for the public, but also the lifts in the KGV building do not appear to have sufficient capacity for the traffic. (c) We were amazed that there were no decaffeinated beverages available on the cardiac wards during mealtimes (apart from water) -- especially as I was in for treatment of cardiac arrhythmias!! (d) The morning discharge procedure on the ward was bizarre, and in no way is compliant with privacy regulations and governance! Namely, (i) People being discharged from the ward were herded into a room marked "departure room" (perhaps not the best name for a cardiac ward!). (ii) A nurse -- who, in fairness, did give her name -- announced that she was not feeling well, as she had overdone it the previous night. (iii) She then read out various patient names and wandered off to get the notes (many of which turned out not to be the correct ones). (iv) She then started speaking to a particular patient and their relatives (but in front of everybody) -- detailing at full volume what they had done, what they were taking in the way of medicines, and when they would be seen. I therefore know that a particular man -- I could give his name -- of a given birthdate, had an implantable defibrillator (ICD) inserted onto the left side of his chest the day before, and the medications he is taking!!! (v) When she came to myself, she did not get things right -- but could not seem to grasp what had been arranged. We therefore left as soon as reasonably possible and stated that we would sort things out (follow-up appointments) later. (vi) In the "departure room" there was a complete list of admissions for the day before -- left lying around on the side table -- so we know the names, ages and details of the several admissions to that particular cardiac ward the day before; in current regulations quite a significant breach of governance. Once again, many thanks to the staff for a great treatment -- but please address the various issues raised. I look forward to visible signs at my future visits and the ability to run up the stairs to keep the heart going longer!!

St Bartholomew's Hospital 2018-05-31 Person 5 5 0

The treatment I received from Kent, David and Luis was outstanding. Sadly I spend a great deal of my time at hospitals now due to multiple complex health conditions and have had some appalling experiences. Not on Frances Fraser though, where nothing was too much trouble for the three chaps, everything was explained fully and the care and compassion they showed towards me during a very long 11 hour day was second to none! They also treated me with great dignity and nothing was too much trouble. They behaved like this with every single patient that was there throughout the day. Great professionals and brilliant advert for their profession! Many thanks guys!!

St Bartholomew's Hospital 2018-05-24 Person 5 5 0

Rosemary and Kelly are great assets to the Lung Function Department. I always get great care and attention from them making my visits more pleasant. They really make you feel that you are cared for.

St Bartholomew's Hospital 2018-05-21 Person 5 5 0

I cannot praise the staff on Ward 4A enough! They were consistently attentive to my every need and kind & friendly. Their cheerful manner definitely helped my recovery. I was so impressed by their professionalism, hard work and absolute dedication. It was the first time I had been in hospital in my 63 years and they made the whole experience so much easier than I thought it would be. I thank them all from the bottom of my heart for the amazing way they looked after me after my triple bypass.

St Bartholomew's Hospital 2018-05-15 Person 2 5 0

I think it's missing a review the amount of time we have to spend in the hospital. I waited for 3 hours to do an ultrasound exam who took literally 2 minutes (and was done in only one of my breasts, simply because I had a pain at only on one of them, wasn't it better to do both?!). I don't think it's respectful to patients to wait for 3 hours to do an ultrasound. I was adviced that this happens every day by one of the staff members. Why scheduling appointments so close to the others? A simple admin change could avoid this annoying experience I had. No cost, no nothing, simply better appointment management. Other comments: all doctors are always in a rush to finish the appointment, bad signage to find where to go inside the hospital, my letter came after my appointment. Don't say sorry if you are not. :) Thanks!